Terms & Conditions – Accura Billing

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the website located at https://accurabilling.com (the “Site”) and the services provided by Accura Billing Solutions LLC, a Montana limited liability company (“Accura Billing,” “we,” “us,” or “our”), including medical billing, medical coding, revenue cycle management, credentialing, provider enrollment, AR follow-up, denial management, reporting, and related healthcare administrative support services (collectively, the “Services”).

By accessing the Site, submitting an inquiry, signing a proposal, service agreement, statement of work, business associate agreement, or other order document, or by using the Services, you agree to these Terms and our Privacy Policy. Together with any service agreement, proposal, order form, statement of work, or other written commercial terms accepted by both parties, these Terms form the “Agreement.”

If you accept these Terms on behalf of a company, medical practice, provider group, or other organization, you represent and warrant that you have the authority to bind that organization.

We may update these Terms from time to time. Material changes will be communicated by posting updated Terms on the Site, by email, or by other reasonable means. Your continued use of the Site or Services after the effective date of the updated Terms constitutes acceptance of the revised Terms.

2. Definitions

Account means any account, login, portal access, or authorized user credentials used to access portions of the Services or related systems.

Client means the individual or entity that engages Accura Billing to provide Services.

Client Data means information, records, files, content, and materials provided by or on behalf of the Client, or made available to Accura Billing in connection with the Services, including practice data, payer information, provider enrollment data, claims-related data, reports, communications, and, where applicable, Protected Health Information.

Documentation means any guides, onboarding materials, policies, workflows, service descriptions, or instructions made available by Accura Billing.

Order Document means any proposal, statement of work, order form, pricing sheet, service agreement, business associate agreement, or similar document governing the scope, pricing, or term of Services.

PHI means Protected Health Information as defined under HIPAA, 45 C.F.R. § 160.103.

Services means the services offered by Accura Billing, including but not limited to medical billing and coding, revenue cycle management, credentialing, enrollment, AR and denial management, reporting, and related administrative support services.

Service Term means the initial term and any renewal term stated in the applicable Order Document.

3. Eligibility and Accounts

You must be at least 18 years old to use the Site or enter into an Agreement with Accura Billing.

If Accura Billing provides account credentials or system access, you must keep credentials secure and confidential and ensure that all information you provide is accurate and current. You are responsible for all activity that occurs under your account or through your authorized personnel.

You may not share account access in an unauthorized manner or use another person’s credentials without permission.

4. Services

During the applicable Service Term, and subject to payment of all fees and compliance with this Agreement, Accura Billing will provide the Services described in the applicable Order Document or otherwise agreed scope.

4.1 Nature of the Services

Accura Billing is a healthcare administrative and revenue cycle management provider. Services include medical billing and coding, credentialing, enrollment, denial management, AR follow-up, auditing, and reporting for healthcare practices and providers across the United States.

Accura Billing does not provide legal advice, tax advice, medical advice, or clinical decision-making unless expressly stated in a separately executed agreement.

4.2 Changes to the Services

We may improve, modify, suspend, or discontinue portions of the Site or Services from time to time for operational, legal, compliance, or business reasons. If we materially reduce a core paid Service during an active prepaid term without replacement, your sole remedy will be to terminate the affected Service and request a pro rata refund of prepaid fees for the unused portion of that affected Service.

4.3 Third-Party Systems

The Services may involve use of third-party systems, portals, clearinghouses, payer systems, EHRs, PM systems, communication tools, and other third-party platforms. Accura Billing is not responsible for downtime, outages, policy changes, access restrictions, delays, data errors, or failures caused by third-party systems.

5. Client Responsibilities

5.1 Lawful Use and Consents

You will comply with all applicable laws, regulations, payer requirements, and professional obligations relevant to your use of the Services, including billing, documentation, communications, and privacy obligations.

You are responsible for obtaining all legally required notices, authorizations, and consents, including any required consent for calls, texts, recordings, patient communications, and use of third-party systems.

5.2 Accurate and Complete Information

You will provide accurate, complete, and timely information needed for Accura Billing to perform the Services. Accura Billing is not responsible for delays, denials, lost revenue, enrollment issues, or compliance issues caused by incomplete, inaccurate, late, or misleading information supplied by you or your personnel.

5.3 Client Data Rights

You represent and warrant that you have all rights, permissions, and legal authority necessary to provide Client Data to Accura Billing and to authorize Accura Billing to use, access, process, transmit, and store that data as needed to perform the Services.

5.4 Internal Oversight

You remain responsible for your medical practice, compliance program, coding policies, provider supervision, payer relationships, and final review of submissions, reports, and operational decisions unless a separate written agreement expressly shifts that responsibility.

6. HIPAA, PHI, and Compliance

Accura Billing Solutions LLC operates as a HIPAA Business Associate (BA) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. We implement HIPAA-aligned administrative, physical, and technical safeguards, including encryption, secure server environments, strict access controls, and internal audits.

Where Accura Billing handles Protected Health Information on your behalf and applicable law requires a Business Associate Agreement (BAA), the parties will execute a valid BAA before such handling.

6.1 SMS and PHI

Accura Billing takes special care to ensure that SMS messages do not contain Protected Health Information (PHI) unless (a) required for the delivery of a specific transactional service and (b) transmitted over a HIPAA-compliant secure channel. Appointment reminders and billing notifications are structured to minimize the inclusion of PHI and are subject to our Business Associate Agreement obligations.

6.2 Client Compliance Obligations

You acknowledge that your own compliance obligations remain your responsibility, including your HIPAA compliance, billing compliance, coding compliance, documentation standards, payer rules, and medical necessity requirements. Accura Billing’s services do not substitute for your own compliance program.

7. SMS and Text Messaging

This section governs how Accura Billing collects consent, sends, and manages SMS and MMS text message communications. This section is incorporated by reference into our Privacy Policy and forms part of this Agreement. Our full SMS Policy is available at: https://accurabilling.com/sms-policy/

7.1 Types of Messages

With your express written consent, Accura Billing Solutions LLC may send the following categories of SMS messages:

Appointment Reminders – Reminders for scheduled consultations, onboarding calls, or follow-up meetings related to billing services.
Billing & Payment Notifications – Transactional messages regarding invoices, payment confirmations, payment failures, and account balance alerts.
Service & Account Updates – Operational notifications about changes to your account, system status, or service delivery.
Lead Follow-Up – Messages responding to inquiries submitted via our website or intake forms, sent only after consent is captured at the point of submission.
Promotional & Marketing – Messages about new services, offers, industry updates, or company announcements, sent only to individuals who have separately opted in to receive marketing communications.

7.2 How We Obtain Your Consent

We obtain express written consent before sending any SMS messages, in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations. Consent is collected through our website intake forms, contact forms, and onboarding agreements.

Consent to receive SMS messages is never a condition of purchasing any service from Accura Billing Solutions LLC. You may decline SMS communications without affecting your service relationship with us.

7.3 Standard Consent Disclosure

The following disclosure is presented at each SMS opt-in point on our website and intake materials:

“If you consent to receive SMS from Accura Billing Solutions LLC, you agree to receiveappointment reminders, billing and payment updates, service notifications, lead follow-up,and promotional messages from us. Reply STOP to opt-out; reply HELP for support;message & data rates may apply; messaging frequency may vary. Visithttps://accurabilling.com/privacy-policy to see our privacy policy and terms and conditions.”

7.4 SMS Terms of Service Summary

The following summarizes your rights and our obligations under our SMS program:

SMS Terms of ServiceBy opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Accura Billing Solutions LLC. This includes SMS messages for: appointment reminders, billing and payment notifications, service and account updates, lead follow-up communications, and promotional and marketing messages. Message frequency varies. Message and data rates may apply. See our privacy policy at https://accurabilling.com/privacy-policy/. Text HELP for help or visit https://accurabilling.com. Reply STOP to any message to opt out at any time.Visit https://accurabilling.com/terms-conditions/ for our Terms & Conditions.

7.5 Opt-Out Rights

You may opt out of receiving SMS messages from us at any time using any of the following methods:

Reply STOP to any SMS message you receive from us. You will receive a single confirmation message, and no further messages will be sent.
Reply CANCEL, END, QUIT, or UNSUBSCRIBE — any of these keywords will also process your opt-out request.
Email us at info@accurabilling.com with your name and phone number and a request to be removed from SMS communications.

Opt-out requests are processed within 10 business days. Opting out of marketing SMS does not opt you out of transactional messages required to service your active account unless you specifically request that as well.

7.6 Help and Support

If you need assistance with our SMS program, reply HELP to any message you receive from us. You may also contact us at info@accurabilling.com or visit https://accurabilling.com.

7.7 Message and Data Rates

Standard message and data rates may apply to all SMS messages sent to or received from us, depending on your mobile carrier plan. Accura Billing Solutions LLC is not responsible for any charges imposed by your wireless carrier. Messaging frequency varies based on your account activity and the type of consent provided.

7.8 TCPA Compliance

All SMS communications by Accura Billing Solutions LLC comply with: the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227; FCC regulations implementing the TCPA, including 47 C.F.R. Part 64; the CAN-SPAM Act; and applicable state consumer protection laws. We do not use automatic telephone dialing systems (ATDS) or pre-recorded voice messages without separate, explicit consent as required by law.

7.9 SMS Data Retention

SMS consent records, including the date, time, IP address, and method of consent, are retained for a minimum of six (6) years in accordance with HIPAA record retention requirements. Consent records are stored securely and are accessible upon request.

8. General Communications Consent

By providing contact information to Accura Billing, you consent to receive service-related communications from us, including emails, phone calls, and text messages, subject to applicable law. Marketing communications remain subject to opt-out rights at all times.

Mobile information and text messaging consent will not be shared with third parties for marketing purposes. You are responsible for ensuring that any contact information you provide belongs to you or that you have authority to provide it.

9. Fees and Payment

Fees for the Services will be stated in the applicable Order Document, invoice, pricing schedule, or other written agreement. Unless otherwise stated in writing:

Fees are non-refundable once earned.
Invoices are due according to the stated payment terms.
Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
Accura Billing may suspend or withhold Services for overdue balances after notice where commercially reasonable.
You are responsible for applicable taxes, duties, or governmental charges, excluding taxes based on Accura Billing’s net income.

10. Website Use License

Permission is granted to temporarily access and view materials on the Accura Billing website for personal, non-commercial, transitory viewing only. This is a license, not a transfer of title. Under this license you may not:

Modify or copy the materials.
Attempt to decompile or reverse-engineer any software contained on the Site.
Remove any copyright or other proprietary notations from the materials.
Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions. Upon terminating your viewing license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

11. Intellectual Property

Accura Billing and its licensors retain all right, title, and interest in and to the Site, branding, service materials, Documentation, workflows, report templates, methods, know-how, and all related intellectual property, except for Client Data. No ownership rights are transferred to you except for the limited right to receive and use the Services under this Agreement.

If you provide feedback, suggestions, or ideas regarding the Site or Services, you grant Accura Billing a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without restriction or obligation.

12. Confidentiality

Each party may receive confidential or proprietary information from the other party (“Confidential Information”). Each party agrees to: (a) protect the other party’s Confidential Information using reasonable care; (b) use it only as needed to perform or receive Services under the Agreement; and (c) disclose it only to personnel, contractors, or advisors who have a need to know and are bound by confidentiality obligations.

Confidential Information does not include information that is: publicly available without breach; already lawfully known; independently developed without use of the other party’s information; or lawfully received from a third party without confidentiality restriction. A party may disclose “Confidential Information” if required by law, subpoena, court order, or regulatory requirement, provided it gives notice where legally permitted.

13. Privacy and Data Retention

Your use of the Site and Services is also governed by the Accura Billing Privacy Policy, available at https://accurabilling.com/privacy-policy/. Where Accura Billing processes Personal Data or Client Data on your behalf, the parties may also execute additional data protection or business associate terms where required.

SMS consent records and PHI-related documentation are retained for a minimum of six (6) years in accordance with HIPAA record retention requirements. Financial records are retained in accordance with applicable federal and state tax and accounting requirements.

14. Disclaimers

EXCEPT AS EXPRESSLY STATED IN A WRITTEN AGREEMENT SIGNED BY ACCURA BILLING, THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACCURA BILLING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Accura Billing does not guarantee: uninterrupted or error-free operation; acceptance of claims by payers; reimbursement amounts; payer credentialing approval; audit outcomes; collection levels; compliance outcomes; or business growth, savings, or financial results. Marketing statements on the Site are not contractual guarantees.

The materials on the Site may contain technical, typographical, or other errors. Accura Billing does not warrant that materials are accurate, complete, or current and may make changes at any time without notice.

15. Third-Party Links

Accura Billing has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Accura Billing. Use of any such linked website is at your own risk.

16. Indemnification

You agree to defend, indemnify, and hold harmless Accura Billing and its officers, managers, employees, affiliates, and contractors from third-party claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your breach of this Agreement.
Your violation of law or payer requirements.
Your Client Data.
Your failure to obtain required consents or permissions.
Your negligence, misconduct, or misrepresentations.

Accura Billing will defend you against third-party claims alleging that the Services, excluding Client Data and third-party systems, directly infringe a valid U.S. intellectual property right, and Accura Billing may, at its option, modify the Services, obtain rights for continued use, or terminate the affected Services and refund unused prepaid fees.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST BUSINESS OPPORTUNITIES, OR DATA LOSS, EVEN IF ADVISED OF THE POSSIBILITY.
EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO ACCURA BILLING FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

These limitations do not apply to obligations that cannot be limited by law, or to liability arising from gross negligence, willful misconduct, or fraud, to the extent such exclusions are required or allowed under applicable law.

18. Term and Termination

The Agreement begins on the earlier of the date you first use the Services or the effective date of the applicable Order Document, and continues for the applicable Service Term unless terminated earlier.

Either party may terminate: (a) for material breach not cured within 15 days after written notice; or (b) immediately if the other party becomes insolvent, ceases business, or enters bankruptcy proceedings.

Accura Billing may suspend or terminate Services for nonpayment, misuse, unlawful activity, security risk, or violation of these Terms.

Upon termination: your right to use the Services ends; outstanding fees become immediately due; each party will return or destroy Confidential Information as required by law or agreement; and Accura Billing may retain records where required for legal, tax, compliance, security, backup, or dispute-resolution purposes.

19. Governing Law and Venue

These Terms and any dispute arising out of or relating to them will be governed by the laws of the State of Montana, without regard to conflict of law principles. The exclusive venue for any legal action arising out of or relating to this Agreement will be the state or federal courts located in Montana, and each party consents to personal jurisdiction there.

20. Revisions and Policy Updates

Accura Billing may revise these Terms and Conditions at any time. When we make material changes, we will post the updated Terms on our Site with a revised effective date and may notify you by email. Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms.

21. Miscellaneous

Assignment. Neither party may assign this Agreement without the other party’s prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
Independent Contractors. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship.
Force Majeure. Neither party will be liable for failure or delay caused by events beyond its reasonable control, including natural disasters, labor disputes, internet outages, governmental actions, war, terrorism, epidemics, utility failures, or third-party service interruptions.
Severability. If any provision is held unenforceable, the remaining provisions will remain in effect.
Waiver. Failure to enforce any provision is not a waiver of future enforcement.
Entire Agreement. These Terms, together with the Privacy Policy and any applicable Order Document, constitute the entire agreement between the parties regarding the subject matter and supersede prior discussions on that subject.
Children’s Privacy. Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from minors.

22. Contact Information

For questions, concerns, or requests related to these Terms, our SMS Policy, or your rights under the TCPA or applicable state law, please contact us:

Accura Billing Solutions LLC1001 S Main St, Ste 11381Kalispell, MT 59901United States Email: info@accurabilling.comWebsite: https://accurabilling.comPrivacy Policy: https://accurabilling.com/privacy-policy/SMS Policy: https://accurabilling.com/sms-policy/