SMS Policy

1. Scope and Purpose

This SMS / Text Messaging Policy (“Policy”) governs how Accura Billing Solutions LLC (“Accura Billing,” “we,” “us,” or “our”), a Montana limited liability company, collects consent, sends, and manages SMS and MMS text message communications with clients, prospective clients, and other individuals who opt in to receive such communications.

This Policy is incorporated by reference into our Privacy Policy located at https://accurabilling.com/privacy-policy and forms part of our Terms of Service. 

2. Types of SMS Messages We Send

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 

Accura Billing Solutions LLC sends the following categories of SMS messages to individuals who have provided express written consent: 

• Appointment Reminders – Reminders for scheduled consultations, onboarding calls, or follow-up meetings related to billing services.

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Accura Billing Solutions LLC at any time.” 

• Customer Care – Messages providing support and assistance related to your account, service inquiries, and ongoing client communications with Accura Billing Solutions LLC.
• Two-Factor Authentication (2FA) – Outbound verification messages sent to confirm your identity when accessing your account or completing a secure action with Accura Billing Solutions LLC.

3. How We Obtain Your Consent

We obtain express written consent before sending any SMS messages, in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations.

3.1 Consent at Point of Collection

Consent is collected through our website intake forms, contact forms, and onboarding agreements. At each collection point, we clearly disclose:

That you are agreeing to receive SMS messages from Accura Billing Solutions LLC;

• The types of messages you will receive;
• That message and data rates may apply;
• That messaging frequency may vary;
• How to opt out at any time by replying STOP.

3.2 No Consent Required by Law

Consent to receive SMS messages is never a condition of purchasing any service from Accura Billing Solutions LLC. You may decline SMS communications without affecting your service relationship with us.

3.3 Standard Consent Language

The following disclosure is presented at each SMS opt-in point on our website and intake materials:

STANDARD CONSENT DISCLOSURE

“If you consent to receive SMS from Accura Billing Solutions LLC, you agree to receive appointment reminders, billing and payment updates, service notifications, lead follow-up, and promotional messages from us. Reply STOP to opt-out; reply HELP for support; message & data rates may apply; messaging frequency may vary. Visit https://accurabilling.com/privacy-policy to see our privacy policy and terms and conditions.”

3.4 Opt-In Method 

You may opt in to receive SMS messages from Accura Billing Solutions LLC in the following way:

•  By submitting an online form 

4. Opt-Out Method 

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. 

4.1 Help 

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@accurabilling.com

4.2 Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

4.3 Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary

5. Help and Support

If you need assistance with our SMS program, reply HELP to any message you receive from us. You may also contact us directly:

Email: info@accurabilling.com

Website: https://accurabilling.com 

6. Message and Data Rates

Message frequency may vary depending on the type of communication. 

Example: “You may receive up to 2 SMS messages per week regarding your appointments or account status.” 

6.1 Potential Fees for SMS Messaging 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. 

7. TCPA and Applicable Law Compliance

All SMS communications by Accura Billing Solutions LLC comply with:

• The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227;
• FCC regulations implementing the TCPA, including 47 C.F.R. Part 64;
• The CAN-SPAM Act (for email-based consent workflows);
• State-specific consumer protection laws in states where our clients are located, including California, Texas, Virginia, Colorado, New York, and Florida.

We do not use automatic telephone dialing systems (ATDS) or pre-recorded voice messages without separate, explicit consent as required by law.

8. HIPAA Considerations

As a medical billing company operating as a HIPAA Business Associate, Accura Billing Solutions LLC takes special care to ensure that SMS messages do not contain Protected Health Information (PHI) unless (a) required for the delivery of a specific transactional service and (b) transmitted over a HIPAA-compliant secure channel. Appointment reminders and billing notifications are structured to minimize the inclusion of PHI and are subject to our Business Associate Agreement obligations with covered entity clients. 

9. Data Retention and Privacy

SMS consent records, including the date, time, IP address, and method of consent, are retained for a minimum of six (6) years in accordance with HIPAA record retention requirements. Consent records are stored securely and are accessible upon request by the individual who provided consent.

For full details on how we collect, use, and protect your personal data, please review our Privacy Policy at https://accurabilling.com/privacy-policy. 

10. Changes to This Policy

Accura Billing Solutions LLC reserves the right to modify this Policy at any time. Material changes will be communicated via email or a notice on our website. Continued use of our SMS program after changes are posted constitutes acceptance of the revised policy. We will update the “Last Revised” date at the top of this document whenever changes are made.

11. Contact Us

For questions, concerns, or requests related to this SMS Policy or your rights under the TCPA or applicable state law, please contact us:

Company: Accura Billing Solutions LLC

Mailing Address: 001 S Main St, Ste 11381, Kalispell, MT 59901

Email: info@accurabilling.com

Website: https://accurabilling.com