1. Scope and Purpose
This SMS / Text Messaging Policy (“Policy”) governs how Accura Billing Solutions LLC (“Accura Billing,” “we,” “us,” or “our”), a Montana limited liability company, collects consent, sends, and manages SMS and MMS text message communications with clients, prospective clients, and other individuals who opt in to receive such communications.
This Policy is incorporated by reference into our Privacy Policy located at https://accurabilling.com/privacy-policy and forms part of our Terms of Service.
2. Types of SMS Messages We Send
Accura Billing Solutions LLC sends the following categories of SMS messages to individuals who have provided express written consent:
- Appointment Reminders – Reminders for scheduled consultations, onboarding calls, or follow-up meetings related to billing services.
- Billing & Payment Notifications – Transactional messages regarding invoices, payment confirmations, payment failures, and account balance alerts.
- Service & Account Updates – Operational notifications about changes to your account, system status, or service delivery.
- Lead Follow-Up—Messages responding to inquiries submitted via our website or intake forms, sent only after consent is captured at the point of submission.
- Promotional & Marketing – Messages about new services, offers, industry updates, or company announcements. These messages are sent only to individuals who have separately opted in to receive marketing communications.
3. How We Obtain Your Consent
We obtain express written consent before sending any SMS messages, in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations.
3.1 Consent at Point of Collection
Consent is collected through our website intake forms, contact forms, and onboarding agreements. At each collection point, we clearly disclose:
That you are agreeing to receive SMS messages from Accura Billing Solutions LLC;
- The types of messages you will receive;
- That message and data rates may apply;
- That messaging frequency may vary;
- How to opt out at any time by replying STOP.
3.2 No Consent Required by Law
Consent to receive SMS messages is never a condition of purchasing any service from Accura Billing Solutions LLC. You may decline SMS communications without affecting your service relationship with us.
3.3 Standard Consent Language
The following disclosure is presented at each SMS opt-in point on our website and intake materials:
STANDARD CONSENT DISCLOSURE
“If you consent to receive SMS from Accura Billing Solutions LLC, you agree to receive appointment reminders, billing and payment updates, service notifications, lead follow-up, and promotional messages from us. Reply STOP to opt-out; reply HELP for support; message & data rates may apply; messaging frequency may vary. Visit https://accurabilling.com/privacy-policy to see our privacy policy and terms and conditions.”
4. Opt-Out Rights
You may opt out of receiving SMS messages from us at any time using any of the following methods:
- Reply STOP to any SMS message you receive from us. You will receive a single confirmation message, and no further messages will be sent.
- Reply CANCEL, END, QUIT, or UNSUBSCRIBE – any of these keywords will also process your opt-out request.
- Email us at info@accurabilling.com with your name and phone number and a request to be removed from SMS communications.
Opt-out requests are processed within 10 business days. Please note that opting out of marketing SMS does not opt you out of transactional messages required to service your active account unless you specifically request that as well.
5. Help and Support
If you need assistance with our SMS program, reply HELP to any message you receive from us. You may also contact us directly:
Email: info@accurabilling.com
Website: https://accurabilling.com
6. Message and Data Rates
Standard message and data rates may apply to all SMS messages sent to or received from us, depending on your mobile carrier plan. Accura Billing Solutions LLC is not responsible for any charges imposed by your wireless carrier. Messaging frequency varies based on your account activity and the type of consent provided.
7. TCPA and Applicable Law Compliance
All SMS communications by Accura Billing Solutions LLC comply with:
• The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227;
• FCC regulations implementing the TCPA, including 47 C.F.R. Part 64;
• The CAN-SPAM Act (for email-based consent workflows);
• State-specific consumer protection laws in states where our clients are located, including California, Texas, Virginia, Colorado, New York, and Florida.
We do not use automatic telephone dialing systems (ATDS) or pre-recorded voice messages without separate, explicit consent as required by law.
8. HIPAA Considerations
As a medical billing company operating as a HIPAA Business Associate, Accura Billing Solutions LLC takes special care to ensure that SMS messages do not contain Protected Health Information (PHI) unless (a) required for the delivery of a specific transactional service and (b) transmitted over a HIPAA-compliant secure channel. Appointment reminders and billing notifications are structured to minimize the inclusion of PHI and are subject to our Business Associate Agreement obligations with covered entity clients.
9. Data Retention and Privacy
SMS consent records, including the date, time, IP address, and method of consent, are retained for a minimum of six (6) years in accordance with HIPAA record retention requirements. Consent records are stored securely and are accessible upon request by the individual who provided consent.
For full details on how we collect, use, and protect your personal data, please review our Privacy Policy at https://accurabilling.com/privacy-policy.
10. Changes to This Policy
Accura Billing Solutions LLC reserves the right to modify this Policy at any time. Material changes will be communicated via email or a notice on our website. Continued use of our SMS program after changes are posted constitutes acceptance of the revised policy. We will update the “Last Revised” date at the top of this document whenever changes are made.
11. Contact Us
For questions, concerns, or requests related to this SMS Policy or your rights under the TCPA or applicable state law, please contact us:
Company: Accura Billing Solutions LLC
Mailing Address: 001 S Main St, Ste 11381, Kalispell, MT 59901
Email: info@accurabilling.com
Website: https://accurabilling.com
© 2026 Accura Billing Solutions LLC. All rights reserved.
This document is for informational and compliance purposes. It does not constitute legal advice.